Events and Webinars

May 15, 2025 at 9am PT / 12pm ET In partnership with Shoppers' expectations are rising, and retailers must keep up—with the quality of their products and services and how they engage with shoppers at all points in their browsing and buying journey, be it in-store, online, and across devices, apps, and websites. With the technology and rich data at hand to provide those experiences, the time is now for retailers to elevate their game. Join us on Thursday, May 15, as we examine key customer engagement trends from our latest research that retail marketers should focus on in 2025 as they tackle new challenges with building customer loyalty, lifetime value (LTV), and more. What you'll learn: Trends shaping customer engagement in retail in 2025, including how retailers can deliver next-level "phygital" experiences that customers have come to expect Strategies for analyzing data more efficiently for personalization Best practices for internal experimentation and collaboration

Ready to level up your customer engagement game? Join us for a lively discussion as we unpack the 2025 EMEA Customer Engagement Review! We’ll dive into the current state of customer engagement maturity in the region, see how that tracks to global counterparts, and explore how brands can turn challenges into opportunities for a competitive advantage. Our expert panel will share insights on: Who’s really steering the customer engagement ship (hint: it’s not always marketing!). The hurdles to experimentation—like time and resources—that many brands face. The tricky world of data integration and crafting that elusive single customer profile needed to achieve emotionally resonant messaging. Join us for a fun and informative session that will equip you with the tools to enhance your customer engagement strategy and drive sustainable growth and loyalty. Let’s get engaged!