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Thought leadership and key insights from customer engagement experts at Braze.
Article13 min readAI decisioning use cases: Real examples in 2026
January 16, 2026Team Braze
Article7 min readReinforcement learning: How to create an AI decisioning system that learns
January 16, 2026Michael Eldridge
Article11 min readAI Decisioning: Definition, how it works, and real examples
January 15, 2026Team Braze
Article5 min readWhen buffer management goes wrong: Avoiding bias in AI decisioning models
January 13, 2026Kipp Johnson
Article9 min readFor SMB Brands, More Messaging Channels Means More Impact
January 12, 2026Brendan O'Connor
Article3 min readHow SMBs and Mid-Market Brands Can Leverage Cross-Channel Engagement to Thrive in a Challenging Marketplace
January 12, 2026Mary Kearl
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Article6 min readHow SMB Customers Win With Braze Bonfire
January 12, 2026
Article5 min readSmall but Mighty: Why SMBs Are Uniquely Poised to Make the Most of Cross-Channel Personalization
January 12, 2026Team Braze
Article5 min readData-driven decisions: How startups can use reporting and analytics to enhance customer engagement
January 12, 2026Team Braze
Article9 min readHow AI Decisioning Transforms Marketing (A Complete Guide)
January 09, 2026Team Braze
Article6 min readAI decisioning cheat sheet: How to crawl/walk/run with BrazeAI Decisioning Studioᵀᴹ
January 08, 2026Team Braze
Article4 min read3 Ways to Amplify Your APAC Push Strategy
January 06, 2026Haley Trost