Braze for Success
We're committed to your journey and committed to your success. From bespoke onboarding and training programs to round-the-clock support, Braze is a fit-for-purpose partner designed to help guide your customer engagement evolution. From quick wins to long-term successes, bridge your technical and personnel gaps with proven expertise from a best-in-class solution.
Jumpstart Your Journey
Create a customized team of technical and functional specialists to best meet your needs and support your goals. Accelerate deployments, reduce implementation costs, and connect with a community of knowledgeable peers in the field.
Integration and Onboarding Services
Long-term success starts with strong support and strategic onboarding. Our outcomes-oriented team will design a solution that matches your specific goals, getting you the just-right fit for your integration and implementation needs.
Bonfire Community
When you buy Braze, you don't just gain access to technology. You gain access to an incredible community of data-driven marketers that will continuously inspire you with best practices, compelling use cases, and new ways to use Braze.
Braze Platform
Our platform is designed for ease of use and is fit for purpose to solve today's customer engagement needs. Each of our add-on services provides incremental value to the teams that require different levels of strategic or technical support.
Cecilia McGuinness
CRM Coordinator, AMC TVUplevel Your Teams
Leverage training programs and domain experts who will continuously educate, inspire, and challenge you to stay ahead of the market. Lean into customized services that assist with implementing new strategies and best practices so your team can get the most out of your customer engagement program.
Customer Success
Our multidisciplinary CSMs are committed to customer goals, sharing success against outcomes like adoption, advocacy, and retention. Our world-class success teams have won multiple awards, including the 2021 Customer Success Team of the Year.
Email Deliverability
With decades of experience, our email experts can get your email program up-to-speed rapidly. Whether you need help with high-volume sends or ongoing deliverability monitoring, we're here to elevate your email strategy.
Technical Account Management
Focused on technical strategy, we have designated liaisons who provide expertise to expand the usage of complex products and features. They also serve as the liaison between technical and marketing team members.
Email Creative Services
Our full-service email creative agency can build campaigns and assets from the ground up or translate existing assets over to Braze.
Braze Learning
Deepen your product knowledge and stay up-to-date with customer engagement best practices with on-demand courses and virtual instructor-led trainings. You can also show off your skills and advance your career with a Braze Certification.
Erika Finnemore
Gerente de aquisição móvel, marketing de produto, EntercomEnsure Your Success
Trust Braze to resolve critical questions, mitigate risks, and get to the bottom of technical issues quickly with access to 24/7/365 global support specialists. Our in-house team of employees are trained to triage and resolve issues at any time, on any day of the week with a focus on complete customer satisfaction.
Technical Support
With customer satisfaction as its main focus, our support team provides positive and memorable support interactions that do more than just resolve issues. We are a three-time recipient of the CRMI NorthFace ScoreBoard Award for World Class Customer Support.
Customer Support Portal
Easily log a support case in one dedicated, central location. You can also view all existing support cases across your entire org to track progress or find answers before you even have to ask.
Support Engagement Leads
Continuous access to a named support contact who will project manage all technical issues and inquires. They will work across Braze resources to provide regular and timely updates and next steps.
