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  • Why Braze?
    • The Braze PlatformAll your data, channels, and orchestration needs in one placeView the platform
    • BrazeAl™UPDATESAutomate, learn, and personalize with AI
    • Braze Data PlatformUnify, activate, and distribute your data
    • Cross-ChannelSend all your messages from one place
    FEATURED CAPABILITIES
    • BrazeAI Decisioning Studio™NEWDeliver 1:1 personalization, at scale
    • Journey OrchestrationCreate multi-step, cross-channel experiences
    • BrazeAI™ AgentsNEWScale smarter engagement with always-on AI agents
    • Reporting & AnalyticsAnalyze performance & uncover insights
    FEATURED CHANNELS
    • Email
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    • View all channels
    How It Works

    Get a breakdown of our vertically- integrated technology

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    Braze For
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    Smiling man holding a smartphone next to "GLOBAL Customer Engagement Review 2026" and the Braze logo.
    2026 Global Customer Engagement ReviewFor our sixth Global CER, we surveyed over 2,200 marketing leaders and analyzed upwards of 6 billion data points spanning more than 750 brands
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Braze.
Be Absolutely
Engaging.™

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Overview
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On-Demand

On-demand solutions that deliver exceptional experiences to their doorstep

Send personalized messages based on real-time insights that keep customers in the loop throughout the entire delivery process.

Contact Sales
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The Braze On-Demand advantage.

Braze pulls together data to personalize recommendations and send updates in real-time in—which means more new orders, and a higher retention rate.

45%

Year over year growth on six month customer retention rate

52%

Uplift in repeat order rate with cross-channel messaging

26%

Increase on first-time order rate

Activate data

Send real-time delivery updates.

Let people know where their grocery or restaurant orders are at any time. Braze sends messages in seconds—even at scale—so that you’re constantly keeping your customers in the know.

How Braze Scales
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Personalize experiences

Turn to-go orders into their go-to favorites.

Learn about every customer through their unique interactions with your brand—then send highly customized messages based on their ordering habits to build brand loyalty and engagement over time.

Increase Engagement
a phone screen shows a preferred meal breakfast a preferred meal lunch and a preferred meal dinner

Minimize decision-making

Take the guesswork out of their next order—and your next marketing move.

BrazeAI™ creates automated, personalized customer journeys that keep users coming back, and prevent churn before it happens. Send tailored messages based on a customers’ order history and timing—giving both them and your team one less decision to make when ordering.

BrazeAI™
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Hear from our customers.

Learn from on-demand companies who are using Braze to find a voice that is now finding its way to customers.

Read all Success Stories
Delivery Hero

Delivery Hero Boosts Engagement with Braze-Powered Gamified Messaging

See Delivery Hero’s story
3XHIGHER REDEMPTION RATE
Grubhub

Grubhub Elevates Engagement with Revamped Onboarding Flow

See Grubhub’s story
836%INCREASE IN ROI
188%rise in Grubhub+ signups
snoonu

Snoonu Increased Revenue with a Gamified In-App Message Strategy

See Snoonu’s story
40%increase in revenue
30%increase in orders per user

Check out the resources.

View the Blog
  • Smiling man holding a smartphone next to "GLOBAL Customer Engagement Review 2026" and the Braze logo.
    Report

    2026 Global Customer Engagement Review

  • braze inspiration guide 55+ essential campaigns . a world of customer engagement possibilities , all in one place .
    Guide

    Braze Inspiration Guide

  • Guide

    Retention by Design: Your Anti-Churn Playbook

It’s time to be a better marketer

Get StartedSee How Braze Works

MADE TO SCALE WITH COMPANIES OF ALL SIZES

Doordash
Delivery Hero
Rappi
Jollibee
snoonu
Deliveroo