Deloitte Digital: Create Certainty. Drive Value. Move at the Speed of Your Customer.

Digital technology has changed the face of business as we know it. Deloitte Digital is here to help you use it to your advantage. Our services help you advance customer and design centric thinking throughout your organization, from strategy through execution. Deloitte Digital combines Deloitte’s globally recognized strength in business transformation and technology implementation with the capabilities of a world-class digital agency.

The Braze and Deloitte Digital Alliance The Braze and Deloitte Digital alliance brings together this world-class consultancy with the world's leading customer engagement platform to deliver clarity in an era of digital complexity. As a Global Platinum Braze Partner with 14+ dedicated Braze practices across the US, EMEA, APAC, and ANZ, boasting over 200 Braze certifications, we help brands navigate complex technical landscapes to unlock real-time, personalized experiences that drive measurable business growth.

Leveraging our "Total Experience Agency" model, we ensure that Braze implementations move far beyond initial technical setup to drive real, long-term enterprise value. We specialize in modernizing legacy martech stacks and transitioning them into agile, composable marketing and data ecosystems

• Our End-to-End Braze Capabilities: Strategy & Experience Design: We define your vision, customer engagement strategy, and technical roadmap, creating seamless, omnichannel journey maps across the customer lifecycle
• Technology & Implementation: We execute strategic migrations off legacy ESPs and marketing clouds, integrating Braze with modern, composable architectures (including Snowflake, Databricks, and various CDPs) across mobile, web, and loyalty programs
• AI, Data & Analytics: We leverage BrazeAITM Decisioning Studio, generative AI, and predictive modeling to automate and scale 1:1 personalization and accurately measure multichannel attribution
• Operate & Scale: We provide ongoing managed services, campaign operations, and rigorous global governance to seamlessly manage complex, multi-market deployments

Proven Success & Joint Case Studies

We have successfully partnered to deliver best-in-class Braze transformations for a wide roster of global brands:

• Fairstone Financial: Led a strategic consolidation to replace a legacy ESP with a modern, data-driven ecosystem, achieving a successful Go-Live in under 8 weeks with zero disruption to critical customer communications
• Country Road Group: Migrated 5 brands from legacy technology to a composable Snowflake and Braze architecture in just 5 months, driving a 12.3x ROI and an incremental $10 million in value
• Zip Co: Guided a multi-market expansion across Mexico, the USA, and New Zealand, integrating Braze with a Segment CDP to achieve a 2x uplift in operational efficiency and drive over 460,000 feature sign-ups
• Foxtel & Kayo Sports: Supercharged 1:1 customer relationships by expanding potential customer actions from 300 to 1.2 million, resulting in a 105% increase in cross-sells
  

Trusted by Global Brands: In addition to the above, Deloitte Digital and Braze have proudly partnered to elevate customer engagement for leading organizations including David Jones, Domain.com.au, Pizza Hut, Jetstar Airways, Taco Bell, Abbott Laboratories, Edeka, and EC Healthcare.