Find what you’re looking for.

Search our content to learn more about attracting and retaining customers.

  • Article
    • Cross-Channel
        Showing 70 results
        1. Smartphone with icons for online shopping, communication, and web browsing.
          ArticleCross-Channel13 min read

          Omnichannel marketing: What it really means for customers (and how brands can deliver in 2026)

          Team
          Team Braze
          Cross-ChannelBraze Alloys
        2. A cartoon hand holds a small shop with a red awning.
          ArticleCross-Channel9 min read

          For SMB Brands, More Messaging Channels Means More Impact

          Brendan
          Brendan O'Connor
          SMBCross-Channel
        3. A smiling woman at the center of a hexagon connecting icons representing email, marketing, location, smart speaker, web, and mobile messaging.
          ArticleCross-Channel3 min read

          How SMBs and Mid-Market Brands Can Leverage Cross-Channel Engagement to Thrive in a Challenging Marketplace

          Mary
          Mary Kearl
          Cross-Channel
        4. Stylized red arm holding a smartphone, surrounded by digital media icons.
          ArticleCross-Channel5 min read

          Small but Mighty: Why SMBs Are Uniquely Poised to Make the Most of Cross-Channel Personalization

          Team
          Team Braze
          Cross-ChannelPersonalization
        5. 3D illustration of hands giving thumbs up, one holding a megaphone, with floating notification, email, and chat icons.
          ArticleCross-Channel10 min read

          Omnichannel personalization: Delivering consistent, connected customer experiences

          Team
          Team Braze
          Cross-ChannelPersonalization
        6. A person with pink and blonde hair blows bubblegum with social media icons floating around them on a colorful gradient background.
          ArticleCross-Channel5 min read

          Beyond the inbox: How to engage with Gen Z where they really are

          Courtney
          Courtney Baum
          ChannelsCross-Channel
        7. a woman with glasses is holding a cell phone
          ArticleCross-Channel7 min read

          Multichannel optimization: Unlocking a more cohesive strategy for engaging customers

          Team
          Team Braze
          Cross-Channel
        8. a person on a phone surrounded by whatsapp messages
          ArticleCross-Channel12 min read

          The Complete Guide to WhatsApp Marketing

          Team
          Team Braze
          Cross-ChannelCustomer Engagement
        9. a group of people are looking at a laptop computer
          ArticleCross-Channel7 min read

          Three-peat: Braze named a Leader in the 2025 Gartner® Magic Quadrant™ for Multichannel Marketing Hubs for third consecutive year

          Team
          Team Braze
          Cross-Channel
        10. a man in a purple suit is sitting in front of a laptop and a screen that says select message channel
          ArticleCross-Channel8 min read

          Channel optimization: How to maximize customer engagement across every touchpoint

          Team
          Team Braze
          Cross-Channel
        11. a man with a beard is looking at his cell phone
          ArticleCross-Channel10 min read

          What is multichannel marketing? Strategies, examples, and the move toward cross-channel

          Team
          Team Braze
          Cross-ChannelCustomer Journey
        12. two women looking at a tablet with a message that says today is your lucky day carolina
          ArticleCross-Channel6 min read

          Mold your messaging: How top-performing marketers across the world drive emotional connection

          Team
          Team Braze
          PersonalizationCross-ChannelChannels
        13. a phone with a bunch of icons on it. sms vs rcs, is rcs better than sms
          ArticleCross-Channel11 min read

          The future of RCS messaging: Why RCS could be the next big marketing channel

          Team
          Team Braze
          Cross-Channel
        14. ArticleCross-Channel3 min read

          Why Content Cards Are Important for Your Cross-Channel Strategy

          Team
          Team Braze
          Cross-Channel
        15. cross channel communication, Customer retention strategies, Data-driven marketing, Personalized customer engagement
          ArticleCross-Channel5 min read

          Cross-Channel Communication and Customer Engagement is Evolving, So Should Your Brand

          Team
          Team Braze
          Cross-Channel
        16. ArticleCross-Channel5 min read

          Powering Marketing Sophistication at a Massive Scale: How Braze Made Just-in-Time, Just-For-You Messaging Possible in 2023

          Team
          Team Braze
          Braze AnnouncementsCross-ChannelCustomer Engagement
        17. A calendar showing Black Friday to Cyber Monday 2023
          ArticleCross-Channel6 min read

          Marketing Campaigns Grow More Sophisticated (and More Cross-Channel) as Black Friday and Cyber Monday Volumes Break Braze Records

          Jamie Doheny
          Customer EngagementBuilding BrazeCross-ChannelCustomer Data Platform
        18. ArticleCross-Channel5 min read

          How Cross-Channel Expansion Amplifies Your Messaging

          Casey
          Casey Dienel
          Cross-ChannelBraze Alloys
        19. Cross-channel-personalization
          ArticleCross-Channel4 min read

          Cross-Channel Personalization Is Table Stakes for Today's Retail Marketers

          Adam
          Adam Swiderski
          Cross-Channel
        20. ArticleCross-Channel3 min read

          Why Taking a Cross-Channel Approach to Customer Engagement Matters

          Mary
          Mary Kearl
          Customer EngagementCross-Channel
        SUBSCRIBE

        Be Absolutely Engaging.™

        Sign up for regular updates from Braze.

        Loading...
        RELATED SEARCHES
        Customer EngagementBraze AnnouncementsBuilding BrazePersonalizationBraze Alloys

        It's time to be a better marketer

        Get StartedSee How Braze Works